Consumer Protection Code

The Consumer Protection Code 2025 – encompassing Standards for Business Regulations and Consumer Protection Regulations – is available in an interactive HTML format and is supplemented by a range of tools and guidance to aid users to navigate and better understand the revised Code.

Revising the Code

The Consumer Protection Code 2025 took effect on 24 March 2026 following a 12-month implementation period.

The Purpose of the Revisions

Through the Consumer Protection Code, we aim to:

Deliver a modernised Code that reflects how financial services are delivered in a digital world.
Ensure firms effectively incorporate customers’ interests into their strategy and decision-making.
Create a package of updated protections that reflect how consumers are accessing financial services today.
Provide clarity and predictability for firms on their consumer protection obligations
Support consumers and firms in accessing and navigating the Code.