Compliance Monitoring for Consumer Protection

The Central Bank of Ireland uses a number of methods to monitor compliance with consumer protection requirements, such as:

• Inspections
• General reviews on a particular topic
• Mystery shopping
• Monitoring the advertising of financial services
• Social Media Monitoring
• Guide to Consumer Protection risk assessments

The Central Bank of Ireland regularly publishes feedback to the industry on topics we investigate, as part of monitoring of compliance with consumer protection requirements, in order to promote compliance within the industry.