Reviews As part of the Central Bank’s compliance monitoring we conduct consumer protection reviews such as: Overview of Account Migration activity and Final Statistics | pdf 229 KB Legal Costs on Mortgage Accounts in Arrears - Update on Outcome of Central Bank Intervention - June 2021 | pdf 220 KB Information on the Credit Institution Charges Approval Process - May 2022 | pdf 694 KB Update to Personal Current Account Profiles – Consumer Protection Directorate - 2020 | pdf 371 KB Consumer Protection Bulletin - Current Accounts - June 2019 | pdf 310 KB Consumer Protection Bulletin - Health Insurance - January 2018 | pdf 485 KB Consumer Protection Bulletin - Current Accounts and Switching - November 2017 | pdf 1715 KB Social Media Monitoring Consumer Protection Bulletin – May 2017 | pdf 1857 KB Consumer Protection Bulletin - Motor Insurance – 20 April 2017 | pdf 1337 KB Consumer Protection Bulletin - Code of Conduct on Mortgage Arrears – 20 May 2016 | pdf 1557 KB Consumer Protection Bulletin - Personal Credit – March 2016 | pdf 2205 KB Discussion Paper on Payment of Commission to Intermediaries | pdf 1275 KB Feedback on Desk Based Review on Governance of Errors’ processes Within Banks and Insurers – December 2015 | pdf 252 KB Consumer protection Bulletin - Current Accounts and Switching – November 2015 | pdf 1768 KB Summary Report of the Payment Protection Insurance Review – 2014 | pdf 488 KB An overview of errors notified to the Central Bank by insurance companies – March 2013 | pdf 1237 KB An overview of errors notified to the Central Bank by credit institutions – March 2013 | pdf 1448 KB Research highlights positive experience of borrowers who engage in Mortgage Arrears Resolution Process – February 2013 | pdf 377 KB European Communities (Payment Services) Regulations2009 (S.I. NO.383 of 2009) – March 2012 | pdf 1864 KB A review of personal current account charges – 2011 | pdf 1639 KB Desk Based Review of Tracker Rate Mortgage Switches – August 2010 | pdf 304 KB Review of Transparency of Personal Current Accounts – July 2009 | pdf 394 KB Concerns about Sales of Investment Products – June 2008 | pdf 27 KB