Application Process for Retail Intermediaries

In advance of submitting an application for authorisation, the firm should also satisfy itself that:

• It can comply with the authorisation requirements for retail intermediaries;
• It meets the Fitness and Probity Standards, including the Minimum Competency Code and the Minimum Competency Regulations (where applicable). It is expected that all applicant firms propose at least one holder of a Pre-Approval Controlled Function (PCF) role who will demonstrate that they meet the minimum competency requirements for the proposed activities of the firm.  The firm must also ensure that it complies with the following requirement set out at Regulation 4 of the Minimum Competency Regulations (and the similar requirement set out at Standard 3.2(b) of the Fitness and Probity Standards):

A regulated firm shall ensure that a person subject to the Minimum Competency Code performing a relevant function on its behalf has obtained the competence and skills appropriate to the relevant function, through experience or training gained in an employment context.

• It is capable of complying with the authorisation requirements and the supervisory requirements that must be met on an on-going basis;
• It has determined the appropriate application form to complete, i.e. whether it is appropriate for the firm to complete:
• the “Application Form for Authorisation as a Retail Intermediary – B FORM” (B FORM);

• Please note: From 1 January 2026, the Retail Intermediaries Authorisations Team will only accept online applications for ‘A Form’ applicants submitted via the Central Bank’s Portal. The pdf template ‘A Form’ is provided for reference only, in order to assist applicants in submitting the online A Form application. Detailed information on how to gain access to the Online Application Form can be found below under “Submitting an A Form Application using the Central Bank Portal”.

  The process for ‘B Form’ applicants will remain unchanged.

• If the firm intends to act as a Tied Mortgage Credit Intermediary, it has reviewed the section on the Application Process under the CMCAR for Tied Mortgage Credit Intermediaries tied to only one Creditor or only one group.
• It has read the appropriate Guidance Note (please see below) and has taken the information provided into consideration when completing the A Form or the B Form, as appropriate:
• the “Guidance Note for the Completion of an Application for Authorisation as a Retail Intermediary – A FORM”; or
• the “Guidance Note for the Completion of an Application for Authorisation as a Retail Intermediary – B FORM”  

In determining whether it is appropriate to complete the A Form or the B Form, the firm should assess its proposed activities against the criteria set out in Note 1 of Part 1 of each application form. The relevant criteria to be used to determine which application form should be completed are also summarised below:

Criterion	A Form	B Form
Does the applicant propose to have an organisational structure that includes branches?	No	Yes
Does the applicant propose to have an organisational structure that includes tied insurance intermediaries,IIA tied agents, sub-brokers or agent within 12 months of authorisation or	No	Yes
Does the applicant propose to operate as a, Managing General Agent within 12 months of authorisation?	No	Yes
Does the applicant propose to passport its services into other Member States within 12 months of authorisation?	No	Yes
Does the applicant propose to provide services to 2,500 or more consumers based on a projected average number of consumers in years 1-3 post authorisation?	No	Yes

In situations where existing authorised firms are adding a new authorisation type (including renewal of a mortgage credit intermediary authorisation), the criterion set out above should only be considered in the context of the new authorisation being sought.

For example, an applicant may meet the criterion for a B Form in respect of an existing authorisation.  However, if it does not meet any of the B Form criterion in respect of the authorisation being applied for, an A Form should be completed.

Pre-Assessment Phase (see Stages 1 - 3 below)

• Following submission of a completed A Form or B Form, as appropriate, with supporting documentation; the Central Bank acknowledges receipt of the application submission;
• The Central Bank will assess whether the application submission contains the key information and documentation required;
• Where all key information and documentation has been provided, the applicant will be requested to submit Individual Questionnaires (IQs) in respect of all proposed PCFs;
• Applicants who do not already have access to the Central Bank's Portal will be required to register as a user. The process for registration is available at the Central Bank portal webpage. applicant’s Portal Administrator will then be able to provide the firm with the relevant permission to access the Fitness and Probity Section of the Portal, where the applicant will be able to complete the Fitness and Probity Profile, IQs and to the A Form if applicable. Where an applicant wishes to change their Portal Administrator, they should contact [email protected];
• Applicants will also be requested to submit a Vetting Invitation Form (including proof of identity), where appropriate;
  • A Garda Vetting Form is required where the applicant is a Sole Trader or a company with a single director. Please note that, as An Garda Siochana operate an online eVetting process, the Central Bank will only process eVetting applications. Where Garda Vetting is applicable, the Vetting Information Form and request for supporting documentation (proof of identity) will be issued by the Fitness and Probity Unit.;
  • Further information on the Garda Vetting Process is available on the Brokers/Retail Intermediaries, Debt Management Firms PCF Assessment of the Central Bank website.; 
  • If you have any queries on the eVetting process, please contact [email protected]
  • Please do not submit Garda Vetting documentation until requested to do so.
• The Central Bank assesses whether IQs, Garda Vetting Invitation Forms and Vetting Application Forms have been completed and that acceptable certified proof of identity has been provided;
• Where all key information and documentation, including all relevant IQs, have been provided, the application submission progresses to the Assessment Phase (see Stage 4 below). At this point, the 90 working day Service Standards clock starts, as well as the statutory timeframes for a decision to be made on the application, under the Investment Intermediaries Act 1995 (the “IIA”) and under the European Union (Insurance Distribution) Regulations 2018 (the “IDR”) (see section “Legislative Timeframes” below).

Legislative Timeframes:

Section 10(14) of the IIA states that:  ‘A proposed investment business firm shall be informed whether or not authorisation has been granted (a) within six months of the date of receipt of the application...”

Regulation 10(8) of the IDR states that: ‘The Bank shall consider applications made under these Regulations (a) within 3 months after the date of receipt by the Bank of the duly completed application’.

Please note that the statutory timeframes or informing an applicant as to whether or not authorisation has been granted under the IIA, and for considering an application for registration under the IDR, may be extended when additional information is required as part of the application assessment. This is provided for in Section 10(14)(b) of the IIA and Regulation 10(8)(b) of the IDR, as set out below.

Section 10(14) of the IIA - ‘A proposed investment business firm shall be informed whether or not authorisation has been granted (b) where additional information in relation to the application has been sought by the supervisory authority, within a period of six months after the receipt by the supervisory authority of the additional information or the period of twelve months after the receipt of the application, whichever is the sooner’.

Regulation 10(8) of the IDR - ‘The Bank shall consider applications made under these Regulations (b) where further information or records have been requested by the Bank in relation to the application, within 3 months after the date of receipt by the Bank of further information or records previously requested under Regulation 11’.

Assessment Phase (see Stage 4 below)

• The Central Bank completes an assessment of the application submission and may issue detailed comments and/or seek additional information or clarifications;
• The applicant is provided with the opportunity to address the comments and requests issued by the Central Bank in a revised application submission(s). An applicant must provide a detailed and full response to comments in order to avoid its application being deemed dormant and withdrawn;
• Please note that a request for additional information from the Central Bank during the Assessment Phase is made under Section 10(11) of the Investment Intermediaries Act 1995 and, as such, the legislative timeframe under Section 10(14)(b) applies by virtue of the request, and/or under Regulation 11(1) of the European Union (Insurance Distribution) Regulations 2018 and, as such, the legislative timeframe under Regulation 10(8)(b) applies; and
• The Central Bank will notify the applicant of the outcome of its assessment following the conclusion of the Assessment Phase.

Please note that applicants may be moved back to the Pre-Assessment Phase in certain circumstances, for example, where incorrect or misleading information submitted resulted in an application progressing to the Assessment Phase, or, when an IQ is subsequently rejected as incomplete by the Fitness and Probity Unit.

Where an application is returned to the Pre-Assessment Phase, the legislative service standards timeframes for a decision to be made reset and the standard Pre-Assessment Phase process will recommence.  The legislative and service standards timeframes will only re-start once the outstanding documentation or information has been submitted. 

In the sections set out below, the applicant will be able to learn about the different stages of the application process in more detail.

Applicants should submit the following documentation which should be fully completed:

• The online A FORM or B FORM, as appropriate including the specific information / documentation required, as set out in the relevant application form;
• Individual Questionnaires (when requested to do so);
• Where relevant, the Vetting Invitation Form (including proof of identity);
• Where an applicant completing the B FORM proposes to provide services under the IDR and/or the CMCAR into the EEA, either by establishing a branch (freedom of establishment basis), or on a cross border (freedom of services) basis, it should also submit the following documentation, as appropriate, which should be fully completed:
  • An IDR Freedom of Establishment Form (An  IQ will be required in respect of the individual proposed for the role of Branch Manager);
  • An IDR Freedom of Services Form;
  • A CMCAR Freedom of Establishment Form (an IQ will be required in respect of the individual proposed for the role of Branch Manager); and/or
  • A CMCAR Freedom of Services Form.

Individual Questionnaires:

Once an application is submitted and the applicant has registered as a user on the Central Bank Portal, the applicant will need to ensure that all relevant individuals proposed to hold a PCF role (typically board members, senior management, key function role holders) complete Fitness and Probity IQs. IQs must be submitted electronically via the Central Bank Portal by all relevant individuals.

It is the firm’s responsibility to ensure that it identifies all proposed PCFs prior to submitting an application for authorisation as a retail intermediary. Incorrect or incomplete identification of proposed PCFs may lead to a delay in progressing an application and/or may result in an application being moved back to the pre-assessment stage of the application process.

Please note that, for new applicants, access to the online IQ only becomes available after an application has been deemed to contain all of the key information and documentation required. 

In respect of sole traders and single director companies, applicants will be invited to complete the “Garda Vetting Invitation Form” and provide proof of identity, as required by the National Vetting Bureau (NVB). A copy of the form, including further information and guidance, will be issued to applicants by the Fitness and Probity Unit via secure message on the Portal following the IQ submission.

Important:

• Where incomplete A Forms or B Forms, IQs, Vetting Invitation Forms (including proof of identity) or Vetting Application Form are submitted they will be returned to the applicant.
• Where IQs are not submitted within 20 working days of being requested, the application will be returned to the applicant.
• An application will only progress to the Assessment Phase of the application process where all key information and documentation required in the A Form or B Form, all relevant IQs, Vetting Invitation Form and Vetting Application Form (where required)has been provided.
• It is, therefore, important that the applicant reads the guidance material provided to assist applicants in completing an application, and has taken the information provided into consideration when completing the relevant application form, the IQ(s) and the Vetting Invitation Form (where required).

A Form Submission

The online A form application should be submitted via the Central Bank’s Portal.   Please see the ‘Submitting an A Form Application using the Central Bank Portal’ section below.

B Form Submission

The B Form, along with all relevant accompanying material, should be submitted electronically to the Central Bank, via Kiteworks, our secure file transfer system. Applicants wishing to submit a B Form can request access to Kiteworks by emailing [email protected].  They will then be provided with a secure link to Kiteworks.

A key priority for the Central Bank in assessing all applications for authorisation as a retail intermediaries is the assessment of the applicants' proposed Pre-approval Controlled Functions (PCFs). Individual Questionnaires (IQs) in respect of each PCF are assessed by the Central Bank’s Fitness & Probity Unit. These assessments are integral to the assessment of the firm's entire application.

With this in mind, firms should satisfy themselves that relevant persons meet the Fitness and Probity Standards (the Standards) for Regulated Financial Service Providers before applying for authorisation. Firms should note that compliance with the Minimum Competency Code (where applicable) is not sufficient, on its own, to meet the Standards.

In particular, the following sections of the Standards must be considered by each proposed applicant:

• Section 3.1 of the Standards requires a person to have the qualifications, experience, competence and capacity appropriate to the relevant function;

• Section 3.2 sets out that the person must, amongst other things, be able to demonstrate that he or she;
• Has professional or other qualifications and capability appropriate to the relevant function;
• Has obtained the competence and skills appropriate to the relevant function, whether through training or experience gained in an employment context; and
• Has shown the competence and proficiency to undertake the relevant function through the performance of previous functions which, if carried out at present, would be subject to this Code, or current controlled functions, or the performance by the person of any role similar or equivalent to the functions that are covered by this Code.  

Applicants seeking a Pre-Approval Controlled Function (PCF) role in a firm must have obtained relevant experience at an appropriately senior level prior to submitting an application to the Central Bank.

For new applicants, the first step is to register as a user on the Portal. The process for registration is available at the Central Bank's portal webpage. When registered, applicants should email [email protected] with the following information: 

• Full legal name of the firm (the name of the company, partnership or sole trader); 
• Authorisation type(s) being sought i.e. Insurance Intermediary, Investment Intermediary, Mortgage Credit Intermediary, Mortgage Intermediary;
• The name and Portal identification number, or P-number, for the individual responsible for completing the A Form Application and submitting IQs in respect of proposed PCF role holders in the applicant firm via the Portal.

The applicant will then be issued with a C-Code, which is its own unique identification number, and provided with secure access to the online application form. The firm can add the application form to its Portal Administrator’s profile on the Portal by going to ‘My Institution Profile’ and ‘My Permissions’. The application form is available under ‘Authorisation Applications’.  Only the Portal Administrator will be able to access the application form in the first instance.  If the firm wishes to grant access to other users, the Portal Administrator can provide that user’s P-number to [email protected] and request secure access to the firm's application form for that person.  

For existing authorised firms, please email [email protected]  to request secure access to the application form.

The documents that an applicant needs depends on the authorisation/registration that it is applying for. In particular, applicants should consider whether they will need to have the following documentation ready to upload in response to the relevant questions:

1. Brief overview of the person who will be responsible for compliance in the applicant firm (all applicants, apart from those appointing a PCF-12, Head of Compliance)
2. Brief overview of the human and financial resources for the induction and training of staff (IIA only)
3. Detailed financial projections (IIA only)
4. Letters of Appointment as a Mortgage Credit Intermediary/Mortgage Intermediary (CMCAR/CCA only)
5. Information on audited accounts if they carried a qualified opinion, adverse opinion or disclaimer of opinion (all applicants)

Yes, the Retail Intermediaries Authorisations Team only accepts online applications submitted via the Central Bank’s Portal for A Form applicants.

Yes, a third party can assist applicants with the completion of the application form. The firm’s Portal Administrator can provide the third party’s P-number to [email protected] and request secure access to the firm's application form for that person.

However, please note that, as set out at 3.10 and 3.13 of the Guidance Note, the Central Bank will not liaise solely with a third party in relation to an application submission. All correspondence in respect of an application submission will be sent by the Central Bank directly to the relevant senior member of the applicant (i.e. director/sole trader/partner/senior manager) and, where appropriate, to any third party identified by the applicant to accept service of any such correspondence. Applicants should be aware that they remain responsible for any information provided, or the failure to provide information, in respect of an application submission where they engage third parties to complete such tasks.

Applicants will have up to one week to complete the online application once they have commenced the application. As no information will be saved after one week, applicants will need to re-start the application from the beginning if they take longer than a week to complete it.

The time taken to complete an application depends on how many authorisations the firm is applying for. Each authorisation type selected results in additional sections and/or questions to be completed.

On completing the signatories page(s), the applicant has entered all of the information required and the application form is ready for submission to the Central Bank. Please note, there is no ‘Submit’ button. The applicant will be advised that, “pressing ‘Next’ on this page will submit your application to the Central Bank.” An auto-acknowledgement will then be issued to the applicant.

Once you submit the online application form, it cannot be amended online. If an applicant needs to make any changes following submission, it can let us know via email to [email protected] or these can be addressed in a comment round with the firm.

If there are significant changes to be made to the application form, and in order to avoid receiving a high number of comments on the application, the firm should withdraw its application and resubmit a revised application.

Certain questions in the Application Form allow applicants to upload additional information in word format. If you want to provide additional information, click in the space provided to upload a supporting document from within your File Explorer.

If you need to upload multiple files, for example, letters of appointment under the CMCAR and the CCA, you will need to upload a zipped folder containing the multiple supporting attachments to the online application form. In order to create a zipped folder, right click on a file within File Explorer to launch the Shortcut menu.  Select ‘Send To’, followed by ‘Compressed (zipped) folder’. This will create a zipped folder. The zipped folder can then be uploaded in response to the relevant question in the application form.

The online application form is intuitive and will only display questions which are applicable to the applicant e.g.if you answer “No” to acting as an ancillary insurance intermediary, you will not be asked any questions regarding this. This will make some questions appear out of sequence.

Any queries or issues relating to accessing the Portal should be submitted to [email protected]. 

Any queries or issues relating to the application form should be submitted to [email protected].

All questions on each page of the application form must be answered before you can proceed to the next page. 

Where a firm has skipped a question, or has provided an unacceptable answer, the following warning messages will appear.

“Please answer this question”

“This requirement is an expectation of any firm applying for authorisation/registration. Please review the firm’s response and refer to Part 1 for further information”

The firm should consider its response and update as appropriate. 

• Single Director Firm – The sole director
• Sole Trader – The principle (sole trader)
• Partnership – Two partners
• Companies with more than one director – Two directors (executive directors, where appropriate)

Once an applicant reaches the end of the application form, there will be an option to download a PDF version of the application form in the top right of the final screen. Please be patient as the document takes up to a minute to open.

Information on what happens next is set out under ‘Key Stages in the Application Process’ below.

The Central Bank will acknowledge receipt of an application for authorisation submitted by the applicant within 3 working days of receipt.

Please note that A Form applications submitted via the Portal will be auto-acknowledged.

The Central Bank will then check that the application material submitted contains all of the key information and documentation required to proceed to the submission of IQs and the Vetting Invitation Form (including proof of identity), where required. Within 10 working days of receipt of the application, the Central Bank will either:

1. Advise the applicant that the application contains sufficient material to proceed to the submission of IQs and the Vetting Invitation Form (including proof of identity), where required or
2. Advise the applicant that the application does not contain sufficient material to proceed to the submission of IQs and the Vetting Invitation Form (including proof of identity), where required.  A statement setting out the information omitted will also be provided to assist the applicant, should it wish to submit another application. Any subsequent application will be considered a new application and the application process will commence again at Stage 1.

Where sufficient information has been received, as outlined in Stage 2(1) above, the application will proceed to the submission of IQs and the Vetting Invitation Form (including proof of identity), where required. The applicant will be requested to complete and submit all required IQs and the Vetting Invitation Form (including proof of identity),where required.

The applicant will then have 20 working days to submit all IQs.  If all IQs are not submitted within 20 working days, the Central Bank will be minded to deem the firm’s application dormant and withdrawn.  The applicant will be given a further 10 working days to submit the IQs.  If they are still not provided within that timeframe, the firm’s application will be deemed dormant and withdrawn.  Any subsequent application submitted will be considered a new application and the application process will commence again at Stage 1.

Further information on the Garda Vetting Process is available on the  Brokers/Retail Intermediaries, Debt Management Firms, PCF Assessment on the Central Bank website 

Please do not submit Garda Vetting documentation until requested to do so.

Applicants will be advised that their applications will progress to the Assessment Phase of the application process once all required IQs and the Vetting Invitation Form (including proof of identity) and the Vetting Application Form, where required, have been submitted and are deemed to contain all of the key information and documentation required.

Where an application submission, all relevant IQs, the Vetting Invitation Form (including proof of identity) and the Vetting Application Form (where required) have been received and have been deemed to contain all of the key information and documentation required, as outlined in Stages 2(1) and 3 above, the Central Bank will then proceed to the Assessment Phase of the application process. In the Assessment Phase, the application material submitted will be reviewed against the relevant authorisation requirements to determine whether, or not sufficient information has been provided to enable the Central Bank to make a decision on the application.   

The Central Bank will issue initial comments to the applicant based on its review of the application material submitted and, subsequent comments, if any, based on its review of responses submitted by the applicant. Applicants will be given 20 working days to respond to initial comments and 10 working days for subsequent comments.  

The Central Bank has published Service Standards (see below) in respect of the processing of applications for authorisation and, in this context, the Service Standard timeframe for the completion of the Assessment Phase of the application process is 90 working days (from receipt of all relevant IQs). However, it should be noted that, in the event of additional information being sought, this 90 working day 'clock' is paused until such time as this information  has been submitted by the applicant.

In the event of the applicant failing to respond to a request from the Central Bank for additional information within  the timeframe set out, the Central Bank will follow the dormancy process, as set out in Stage 3 above.    

Regulatory Service Standards

As set out in Appendix A of the Regulatory Service Standards Performance Report, which relates to Service Standard Exceptions, the Service Standards set out do not apply in certain cases, including, but not limited to, cases where:

• Responses are pending from third parties
• Persons are subject to interview;
• Significant legal issues arise;
• Significant fitness and probity issues arise;
• The business model of an applicant is complex or novel in nature;
• Significant changes to the business model, the applicant’s shareholder structure or other key aspects of an application arise during the review process, or where the application becomes dormant; and
• The Central Bank is minded to refuse an application.

The time taken by an applicant to address matters raised by the Central Bank during the application process is excluded from the Service Standards. 

Applications with no engagement from an applicant may be deemed dormant and withdrawn. Applications will be considered dormant and withdrawn if:

• IQs for proposed PCF role holders are not submitted within the relevant timeframe; or
• A formal and complete response to all of the Authorisations Team’s comments and/or requests for further information in respect of the application is not received within the relevant timeframe.

Fitness and Probity Interviews

Pursuant to Section 23 of the Central Bank Reform Act 2010, proposed PCF role holders within applicant firms may be subject to fitness and probity interviews where specific fitness and probity related concerns arise. Applicants will be notified during the Assessment Phase of the application process where a proposed PCF role holder is required to attend for interview.

The Central Bank will notify the applicant of the outcome of the Assessment Phase of the application process as follows:

a) Where the assessment is favourable, the Central Bank will notify the applicant by letter that it proposes to authorise the applicant, on the basis of the information provided in its application submission, provided that any specified final steps are taken and/or any specified final items of information and evidence are submitted. This letter will also specify any specific conditions that the Central Bank proposes to impose on the firm’s authorisation. This letter will explain the reasons for these proposed conditions and the applicant will be afforded the opportunity to make representations in respect of the proposed conditions before the Central Bank makes any decision on the application and the conditions.

b) Where the assessment is unfavourable, and the Central Bank is not satisfied to grant the authorisation, the Central Bank will issue a letter to the applicant to advise that it is minded to refuse the application for authorisation. In accordance with the applicable legislation, the Central Bank will notify the applicant of the grounds for the proposed refusal of the authorisation. The applicant will then have an opportunity to make submissions in response to the proposed refusal. The submissions will be considered by the Central Bank, following which, a decision will be taken by the Central Bank to grant or refuse to grant the authorisation.

Once the Central Bank has assessed any further information/evidence/representations submitted by the applicant following on from Stage 5 above, the Central Bank will notify the applicant, via letter, of its decision on the application as follows:

• Authorisation - The Central Bank has decided to grant an authorisation.
• Authorisation with specific conditions - The Central Bank has decided to grant an authorisation with specific conditions attached to the authorisation. The specific conditions attached to the authorisation will be outlined in the letter.
• Refusal of Authorisation – The Central Bank has decided to refuse an application for authorisation.  Please see further details on the refusal process available on the  Refusals and Revocations on the Central Bank website.

If an applicant has any queries in respect of the application process, it can contact the Authorisations Team at [email protected].